Warranty & Registration

We are proud to stand behind our product. Please review our warranty and returns policy below.

LIMITED WARRANTY
FLYFEEL vehicles are covered by a one-year warranty for the engine and frame from the date of purchase, with a photocopy of the original purchase voucher required. This warranty is non-transferable and only applies to the original purchaser of the product.

VEHICLES APPLYING FOR WARRANTY MUST BE PURCHASED FROM AUTHORIZED FLYFEEL DEALERS.

ACCESSORY ITEMS  

FLYFEEL accessory items are covered by a 60 day limited warrant for defects against workmanship and defects from the original date of purchase (must have a copy of original receipt).

Normal wear and tear, damage caused by abuse, negligence or user modification, and the natural breakdown or fading of graphics over extended use are not covered.

This warranty is only applicable to FLYFEEL vehicles and their accessories sold within China.
The final determination of whether other product damages fall within the scope of the limited warranty is solely at the discretion of the FLYFEEL brand.
For other products that meet the conditions for limited warranty, whether to replace them with new ones or repair them is solely at the discretion of FLYFEEL.

If you have a warranty issue you may contact ONIX by:

• Phone: 188-5819-8886
• Via the ‘Contact’ form below

FLYFEEL

RETURN POLICY

If you have purchased FLYFEEL Products from an authorized dealer in the Dealer and would like to return the item it should be returned where the item was originally purchased and the transaction occurred. 

For return of purchases made directly at flcheye.lanhongtian.com for your own private use as a consumer you may return the product within thirty (30) calendar days after the date of receipt of the delivery provided you correctly follow the instructions on the return form provided with your shipment.

Once we have received and validated your returned items, we will confirm it to you by email. A refund will be processed by and issued to your original method of payment.

FIRST QUALITY RETURNS:

All products, excluding customized items, may be returned for a full refund to the original payment method provided the items are returned to us within 14 days of you receiving the products. A product exchange will be made within 30 days of purchase. Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of FLYFEEL to determine if the product has been used.

New vehicles must show no signs of use and be returned in original packaging (complete vehicle appearance, all tags still attached, no scrapes on bumper guards, etc.)

• • Accessories must be returned together with the original polybag, with all tags intact and no signs of use.
  • All other accessories must be sent back in their original unopened packaging.
  • packaging, unopened

To the extent permitted under applicable law, customized items, that are exclusively made according to your specifications may not be cancelled or returned.

• To return a product, Phone: 188-5819-8886
• Via the ‘Contact’ form below to obtain a return address and return authorization number.

Shipping charges on all returns are the purchaser’s responsibility and are not subject to refund.