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RETURNS/WARRANTY
What is FLYFEEL Return Policy?
All products, excluding customized items, may be returned for a full refund to the original payment method provided the items are returned to us within 14 days of you receiving the products. A product exchange will be made within 30 days of purchase. Please ensure that any product you wish to return is unused, in its original packaging and has all tags still attached. You agree that it is at the sole and absolute discretion of FLYFEEL to determine if the product has been used.
- New vehicles must show no signs of use and be returned in original packaging (complete vehicle appearance, all tags still attached, no scrapes on bumper guards, etc.)
- Accessories must be returned together with the original polybag, with all tags intact and no signs of use.
- All other accessories must be sent back in their original unopened packaging.
- packaging, unopened
To the extent permitted under applicable law, customized items, that are exclusively made according to your specifications may not be cancelled or returned.
- To return a product, Phone: 188-5819-8886
Shipping charges on all returns are the purchaser’s responsibility and are not subject to refund.
How can I return a purchase made on a shopping website?
If you have purchased FLYFEEL Products from an authorized dealer in the Dealer and would like to return the item it should be returned where the item was originally purchased and the transaction occurred.
For return of purchases made directly at flcheye.lanhongtian.com website for your own private use as a consumer you may return the product within thirty (30) calendar days after the date of receipt of the delivery provided you correctly follow the instructions on the return form provided with your shipment.
Once we have received and validated your returned items, we will confirm it to you by mail. A refund will be processed by and issued to your original method of payment.
What does FLYFEEL warranty cover?
LIMITED WARRANTY
FLYFEEL vehicles are covered by a one-year warranty for the engine and frame from the date of purchase, with a photocopy of the original purchase voucher required. This warranty is non-transferable and only applies to the original purchaser of the product.
ACCESSORY ITEMS
FLYFEEL accessory items are covered by a 60 day limited warrant for defects against workmanship and defects from the original date of purchase (must have a copy of original receipt).
Normal wear and tear, damage caused by abuse, negligence or user modification, and the natural breakdown or fading of graphics over extended use are not covered.
How do I fill out a warranty claim?
To process a warranty claim for FLYFEEL, complete the contact form on the Warranties and Registration page. If you’re experiencing difficulties accessing the link, please email lezoo@.com
to submit your warranty claim.
Do you ship internationally?
No, FLYFEEL vehicles only provide delivery services within China.
How can I get assistance if I need it?
If you need any additional help, have a question about your product, or would like to order a new part, call 188-5819-8886 and we will be happy to help you as soon as possible.
We’ve provided a list of frequently asked questions below. If you didn’t find the answer to your question and still need additional help, we are ready to help you. Ask the FLYFEEL customer service department about sales, returns, and more by calling 188-5819-8886 or by completing the contact form. A customer service representative will reach out to you shortly!
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